Shipping policy

Order Fulfillment 

We strive to have the packages dropped off to a third party carrier (USPS/FedEx/USPS) in a timely fashion, on average within 48 hours of order payment, but occasionally takes up to 5 business days based on current events or prior engagements. 

Shipping Policy

Where we ship. We currently ship only to addresses within the Continental United States (CONUS) — the 48 contiguous states plus Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or international destinations. Orders entered with an out-of-area address may be cancelled and refunded.

We review addresses before shipping. After you place an order, your shipping address may be flagged for manual review — for example, if it appears incomplete, doesn't match billing or payment records, or can't be verified against carrier data. Flagged orders are placed on hold and are not shipped until the address is confirmed.

Time-limited confirmation window. If your address is flagged, we'll contact you at the email and/or phone number on your order to confirm or correct it. You'll have 36 hours to respond. Please watch your inbox (and spam folder) after ordering so a flagged order isn't delayed.

If we don't hear back in time. Orders that aren't confirmed within 36 hours will be cancelled and refunded in full.

Address accuracy is the customer's responsibility. Outside of flagged cases, we ship to the address exactly as entered. We can't be held responsible for orders sent to an address you entered incorrectly, and reshipping costs for packages returned as undeliverable are the customer's responsibility.